After Service Terms and Conditions

Snow Peak London, Limited

Last updated: 19 January 2026

1. After Service Scope

Snow Peak London, Limited (hereinafter referred to as “Snow Peak”) provides after service support, which may include inspection, repair, replacement of parts, or other appropriate solutions, depending on the condition and nature of the product. All after service work is carried out with reasonable care and skill, in line with applicable UK consumer protection legislation.

2. Inspection and Quotation Process

Upon receipt of the product, Snow Peak will first carry out an inspection.

Following this inspection, a quotation for the proposed service or repair will be provided to the customer. No repair or service work will commence until the customer has confirmed acceptance of the quotation and full payment has been received.

3. Charges, Payment, and Shipping Costs

If the product is confirmed to be outside of warranty, the following applies:

  • Repair or service fees will be quoted following inspection.
  • Return shipping costs will be charged to the customer and included in the quotation.
  • Full payment of the quoted amount is required before any service or repair begins.

If the customer chooses not to accept the quotation, the product will be returned to the customer and return shipping costs will still be the responsibility of the customer.

4. Cosmetic Changes and Visible Repair Marks

The customer understands and agrees that:

  • The repair process may result in visible marks, colour variations, stitching differences, the replacement of components using similar or equivalent materials, or other cosmetic changes.
  • A repaired product may not be returned in an “as-new” cosmetic condition.
  • Such changes are a normal and reasonable outcome of the repair process and do not affect the intended function or safety of the product.

5. Repair Limitations and Alternative Solutions

In some cases, repair may not be possible due to product condition, safety considerations, or material limitations. Where repair is not feasible, Snow Peak may propose an alternative solution, such as partial replacement or other appropriate support.

6. Storage of Repaired or Un-repaired Products

For products where service has been completed, or where a quotation has been declined, Snow Peak will retain the product for up to 30 days from the date the customer is notified. After this period, Snow Peak cannot guarantee continued storage and accepts no responsibility for the product.

7. Customer Acknowledgement and Consent

By submitting this form and signing below, the customer confirms that they:

  • Have read and understood these terms and conditions.
  • Consent to the inspection and quotation process.
  • Agree that payment is required before any repair or service work begins.
  • Accept responsibility for applicable charges, including shipping costs where relevant.
  • Accept any reasonable and unavoidable cosmetic changes resulting from the repair.
  • Understand that after service outcomes prioritise product safety, functionality, and continued use, rather than cosmetic perfection.

These terms do not affect the customer’s statutory rights under UK consumer law.